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subject:"Call centre"
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Search: subject_exact:"Employee surveillance"
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Call centre
Employee monitoring
198
Personalkontrolle
198
Arbeitsverhalten
41
Work behaviour
41
USA
29
United States
29
Employee performance appraisal
21
Führungsstil
21
Leadership style
21
Leistungsbeurteilung
21
Data protection
18
Datenschutz
18
Leadership
18
Personalführung
18
Deutschland
17
Organizational behaviour
17
Verhalten in Organisationen
17
Arbeitskräfte
16
Workforce
16
Germany
15
Human Resource Management
15
Leistungsmotivation
15
Personalmanagement
15
Work motivation
15
Arbeitsbedingungen
14
Theorie
14
Theory
14
Working conditions
14
Arbeitsleistung
12
Führungskräfte
12
Job performance
12
Managers
12
Personality psychology
10
Persönlichkeitspsychologie
10
Arbeitszufriedenheit
9
Compliance management
9
Compliance-Management
9
Confidence
9
Estimation
9
Job satisfaction
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Ball, Kirstie S.
1
Barker, James R.
1
Castanheira, Filipa
1
Chambel, Maria José
1
Desai, Renu
1
Fleming, Peter
1
Flint, Douglas
1
Gillet, Isabelle
1
Greenan, Nathalie
1
Haley, Lynn M.
1
Le Gall, Rémi
1
Margulis, Stephen T.
1
McNally, Jeffrey J.
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Nyberg, Daniel
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Sewell, Graham
1
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Human relations
2
Espaces numériques
1
Human resource management
1
New technology, work and employment
1
Problems and perspectives in management : PPM ; international research journal
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
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1
Les effets de la surveillance électronique : une expérimentation dans un centre d'appels
Gillet, Isabelle
;
Greenan, Nathalie
;
Le Gall, Rémi
-
2016
Persistent link: https://www.econbiz.de/10011496749
Saved in:
2
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
3
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
4
"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter
;
Sturdy, Andrew
- In:
Human relations
64
(
2011
)
2
,
pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
Saved in:
5
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
6
Understanding management control systems in call centers
Desai, Renu
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 792-810
Persistent link: https://www.econbiz.de/10008778199
Saved in:
7
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
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