Al-Aomar, Raid; Awad, Mahmoud - In: International Journal of Engineering Management and … 3 (2012) 1/2, pp. 3-21
Clinic appointment cancellation and 'no-shows' by patients can disturb day-to-day scheduling and lead to inefficient resource allocation and lost revenue. This paper presents an approach for dynamic process modelling and analysis of patients' no-show rates in conjunction with the overbooking...