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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Park, Jong Woo"
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Affective Engineering
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Air transport
1
Airline
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Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
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Emotion
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Feelings
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Fluggesellschaft
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Kundenzufriedenheit
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Luftverkehr
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Service industry
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Service quality
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airline services
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in-flight services
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Park, Jong Woo
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
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