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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Aviation employees
160
Luftverkehrsberufe
160
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46
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Airline
38
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38
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Frauen
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Eslamlou, Aram
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Karatepe, Osman M.
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Kim, Yu Kyoung
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Lee, Hyung Ryong
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Tungtakanpoung, Monrudee
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Journal of air transport management
4
Enterprise as an instrument of civilization : an anthropological approach to business administration
1
International journal of hospitality management
1
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ECONIS (ZBW)
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1
Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants
Cheng, Tien-Ming
;
Hong, Ci-Yao
;
Yang, Bo-Cheng
- In:
Journal of air transport management
67
(
2018
),
pp. 94-102
Persistent link: https://www.econbiz.de/10011807152
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2
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
3
Airline culture : international flight attendant service design
Yamaki, Keiko
- In:
Enterprise as an instrument of civilization : an …
,
(pp. 169-185)
.
2015
Persistent link: https://www.econbiz.de/10011386488
Saved in:
4
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
5
Relationships among service climate, psychological contract, work engagement and service performance
Yeh, Ching-wen
- In:
Journal of air transport management
25
(
2012
),
pp. 67-70
Persistent link: https://www.econbiz.de/10009663957
Saved in:
6
Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung
;
Lee, Hyung Ryong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
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