Hunter, W.; Lumbers, M.; Raats, M. - In: International Journal of Public Sector Management 20 (2007) 5, pp. 434-448
Purpose – The aim of this study is to identify the methods used by providers to evaluate their food services and identify elements of their service that would benefit from adopting a benchmarking system. Design/methodology/approach – In‐depth interviews were conducted with 26 food services...