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person:"Gibson, Philip"
~person:"Lee, Gyehee"
~subject:"Customer-related social stressors"
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Customer-related social stressors
Tourism employees
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Hotel industry
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Hotellerie
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South Korea
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Südkorea
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Großbritannien
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Service recovery performance
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Arbeitsbedingungen
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Arbeitspsychologie
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Conservation of resources theory
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Cruise
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Customer orientation
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Dienstleistungsberufe
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Dienstleistungsqualität
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Emotional exhaustion
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Employee retention
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Field of study
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Firm performance
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Gibson, Philip
Lee, Gyehee
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International journal of hospitality management
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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