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person:"Boyatzis, Richard E."
~subject:"Arbeitsgruppe"
~person:"Du, Jiangang"
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Boyatzis, Richard E.
Du, Jiangang
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Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Journal of service research : JSR
1
The journal of applied behavioral science
1
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1
Emotional and social intelligence competencies of incident team commanders fighting wildfires
Boyatzis, Richard E.
;
Thiel, Kiko
;
Rochford, Kylie
; …
- In:
The journal of applied behavioral science
53
(
2017
)
4
,
pp. 498-516
Persistent link: https://www.econbiz.de/10011791311
Saved in:
2
Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 326-338
Persistent link: https://www.econbiz.de/10010393227
Saved in:
3
The effects of group emotional contagion and deindividuation on complaint intentions in group service failure
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Delivering value in turbulent times : AMA Summer …
,
(pp. 468-477)
.
2012
Persistent link: https://www.econbiz.de/10010191478
Saved in:
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