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~subject:"Organisatorischer Wandel"
~person:"Alotaibi, Youseef"
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Organisatorischer Wandel
Business process management
5
Prozessmanagement
5
Organizational change
4
Queueing theory
3
Warteschlangentheorie
3
BPM
2
Beziehungsmarketing
2
Change management
2
Customer satisfaction
2
Kundenzufriedenheit
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Priority queue
2
Relationship marketing
2
business process modelling
2
BP
1
BPR
1
Bibliometrics
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Bibliometrie
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Business performance
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Business process engineering (BPR)
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Business process modelling (BPM)
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Business process modelling (PM)
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COVID-19
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Call centre
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Callcenter
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Case study
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Coronavirus
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Customer differentation
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Customer differentiation
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Customer service
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Customer service management
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Dienstleistungsqualität
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E-Health
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Alotaibi, Youseef
Vom Brocke, Jan
10
Rosemann, Michael
9
Krcmar, Helmut
8
Looy, Amy van
8
Winter, Robert
6
Aveiro, David
5
Bhaskar, Hari Lal
5
D'Adderio, Luciana
5
Grover, Varun
5
Hammer, Michael
5
Mendling, Jan
5
Neumann, Stefan
5
Rosenberg, Zuzana
5
Röglinger, Maximilian
5
Scheer, August-Wilhelm
5
Albani, Antonia
4
Antony, Jiju
4
Bala, Hillol
4
Becker, Jörg
4
Feldman, Martha S.
4
Fischermanns, Guido
4
Hansmann, Holger
4
Indihar Štemberger, Mojca
4
Jeston, John
4
Kumar, Uma
4
Markus, M. Lynne
4
Nelis, Johan
4
Pentland, Brian T.
4
Pádua, Silvia Dallavalle de
4
Recker, Jan
4
Szelągowski, Marek
4
Venkatesh, Viswanath
4
Weth, Martin
4
Abel, Jörg
3
Becker, Markus C.
3
Bhaskar, H. L.
3
Gaitanides, Michael
3
Glasl, Friedrich
3
Gleich, Ronald
3
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Business process management journal
2
International journal of business information systems : IJBIS
2
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ECONIS (ZBW)
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Graphical business process modelling standards, techniques and languages : a literature review
Alotaibi, Youseef
- In:
International journal of business information systems : …
25
(
2017
)
1
,
pp. 18-54
Persistent link: https://www.econbiz.de/10011756535
Saved in:
2
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
3
Average waiting time of customers in a new queue system with different classes
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
19
(
2013
)
1
,
pp. 146-168
Persistent link: https://www.econbiz.de/10010203642
Saved in:
4
Queuing system for different classes of customers
Alotaibi, Youseef
;
Liu, Fei
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
Saved in:
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