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~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
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Dienstleistungsqualität
2
Gambling
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Glücksspiel
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Kundenzufriedenheit
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Service quality
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Beziehungsmarketing
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Bibliometrics
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Casinos
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Hospitality industry
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Oswald, Andrew J.
Prentice, Catherine
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International journal of contemporary hospitality management
Journal of business research : JBR
6
International journal of hospitality management
4
Journal of retailing and consumer services
4
Discussion paper series / IZA
2
Psychology & marketing
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Services marketing quarterly
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Journal of health economics
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Journal of hospitality marketing & management
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Journal of vacation marketing
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Journal of vacation marketing : an international journal
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Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
2
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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