Hofmann, Martin - 2021 - 1st ed. 2021.
Part 1: Basics -- 1. Vision of Efficient Processes -- 2. Prerequisites and Framework Conditions for a Successful Improvement Culture -- 3. Process Improvement Methods -- 4. Tools for the Optimisation of Workflows -- 5. Influence of Digitalisation on Process Optimisation -- Part 2: Practice -- 6....