Baum, Tom; Amoah, Vanessa; Spivack, Sheryl - In: International Journal of Contemporary Hospitality Management 9 (1997) 5/6, pp. 221-229
Develops the view that human resource management is a central strategic and operational concern within the tourism and hospitality industries, with implications for quality and market positioning of tourism at local, regional and national levels. Suggests that all stakeholders, be they public or...