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~person:"Butcher, Ken"
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Dienstleistungsqualität
3
Gastgewerbe
3
Hospitality industry
3
Service quality
3
Australia
2
Australien
2
KMU
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SME
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Butcher, Ken
Köseoglu, Mehmet Ali
27
Okumus, Fevzi
23
Law, Chun Hung Roberts
22
Lee, Seoki
22
Baum, Tom
14
Gursoy, Dogan
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Chen, Joseph
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Singal, Manisha
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Mattila, Anna S.
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Pizam, Abraham
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Schaetzing, Edgar E.
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Alonso, Abel Duarte
11
Buhalis, Dimitrios
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Chen, Joseph S.
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Kim, Woo Gon
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Madera, Juan M.
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Guchait, Priyanko
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Han, Heesup
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Law, Rob
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Sigala, Marianna
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Hassan, Azizul
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Jang, Soocheong
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Jones, Peter
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Mariani, Marcello M.
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Spörel, Ulrich
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Valeri, Marco
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Vrontis, Demetris
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Walker, John R.
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Woodside, Arch G.
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Altinay, Levent
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Bresciani, Stefano
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Camilleri, Mark Anthony
7
Chathoth, Prakash K.
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Cobanoglu, Cihan
7
Dixit, Saurabh Kumar
7
Karatepe, Osman M.
7
Kozak, Metin
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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1
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
2
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
3
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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