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subject:"Kundenzufriedenheit"
~subject:"Krankenhaus"
~person:"Fu, Xiaoxiao"
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Search: subject_exact:"Hotelgewerbe"
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Kundenzufriedenheit
Krankenhaus
Hotel industry
6
Hotellerie
6
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Arbeitszufriedenheit
2
Brand management
2
Customer delight
2
Customer service
2
Hotels
2
Job satisfaction
2
Kundenservice
2
Luxury goods
2
Luxusgüter
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Markenführung
2
Narrative Methode
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Narrative method
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Activities
1
Aesthetics
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Arbeitsgestaltung
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Arbeitskräfte
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Beschwerdemanagement
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Brand image
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Brand story
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Complaint management
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Consumer behavior
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Culture
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Emotion
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Familie
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Familiensoziologie
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Familienunternehmen
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Family
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Family cohesion
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Fu, Xiaoxiao
Han, Heesup
29
Chen, Joseph S.
11
Kim, Woo Gon
9
Law, Chun Hung Roberts
9
Cobanoglu, Cihan
8
Hyun, Sunghyup Sean
8
Köseoglu, Mehmet Ali
8
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Okumus, Fevzi
7
Prayag, Girish
7
So, Kevin Kam Fung
7
Bilgihan, Anil
6
Chen, Joseph
6
Yu, Jongsik
6
Caber, Meltem
5
Gaynor, Martin
5
Gursoy, Dogan
5
Lee, Jin-soo
5
Lehto, Xinran Y.
5
Mattila, Anna S.
5
Miao, Li
5
Pizam, Abraham
5
Radojevic, Tijana
5
Stanic, Nenad
5
Stanisic, Nemanja
5
Woodside, Arch G.
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Choné, Philippe
4
Dedeoğlu, Bekir Bora
4
Fongsuwan, Wanno
4
Gille, Claudia
4
Guchait, Priyanko
4
Hu, Feng
4
Jeong, Miyoung
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality and tourism insights
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
4
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1
Examining family cohesion's influence on resort vacation satisfaction
Gregory, Amy
;
Fu, Xiaoxiao
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10011922036
Saved in:
2
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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