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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~person:"Ray, Pradeep Kanta"
~person:"Smith, Jeffery S."
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Designing an evaluation framework for IT service management
McNaughton, Blake
;
Ray, Pradeep Kanta
;
Lewis, Lundy
- In:
Information & management : the internat. journal of …
47
(
2010
)
4
,
pp. 219-225
Persistent link: https://www.econbiz.de/10003989769
Saved in:
2
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
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