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~isPartOf:"Maximizing management performance and quality with service analytics"
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Maximizing management performance and quality with service analytics
Strategic outsourcing : an International journal
HMD : Praxis der Wirtschaftsinformatik
38
SpringerLink / Bücher
23
Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT
20
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
17
Information systems outsourcing : enduring themes, global challenges, and process opportunities
15
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
14
Ifo-Schnelldienst
14
Journal of management information systems : JMIS
13
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
13
The practice of outsourcing : from information systems to BPO and offshoring
13
Information systems outsourcing : towards sustainable business value
12
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
12
Software-as-a-Service : Anbieterstrategien, Kundenbedürfnisse und Wertschöpfungsstrukturen
12
Information systems management
10
International journal of business information systems : IJBIS
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
Managed Services : IT-Sourcing der nächsten Generation
8
Management information systems : mis quarterly
8
Gabler Edition Wissenschaft
7
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Innovatives IT-Management : Management von IT und IT-gestütztes Management
6
Qualifizieren für eine global vernetzte Ökonomie : Vorreiter IT-Branche: Analysen, Erfolgsfaktoren, Best Practices
6
Research papers in information systems management
6
Springer eBook Collection / Business and Economics
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ZEW discussion papers
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China's emerging outsourcing capabilities : the services challenge
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
5
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland
5
ERIM report series research in management
5
ITK-Kompendium ... : Expertenwissen, Trends und Lösungen in der Informations- und Kommunikationstechnologie
5
Information systems frontiers : ISF ; a journal of research and innovation
5
Information systems research : ISR
5
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
5
transformIT : optimale Geschäftsprozesse durch eine transformierende IT
5
Economics : digitale Ökonomie und struktureller Wandel
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
European management journal
4
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1
Organizational models for service delivery
Dasgupta, Gargi B.
;
Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
,
(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
Saved in:
2
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
Saved in:
3
A mashup-based approach to optimize human performance in IT service management
Santos, Carlos Raniery Paula dos
;
Granville, Lisandro …
- In:
Maximizing management performance and quality with …
,
(pp. 300-336)
.
2015
Persistent link: https://www.econbiz.de/10011408830
Saved in:
4
A service-oriented algebra for optimizing the management of service requests
Vaculín, Roman
;
Chee, Yi-Min
;
Oppenheim, Daniel V.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 337-365)
.
2015
Persistent link: https://www.econbiz.de/10011408879
Saved in:
5
Optimizing cloud storage management services
Alatorre, Gabriel
;
Gopisetty, Sandeep
;
Jadav, Divyesh
; …
- In:
Maximizing management performance and quality with …
,
(pp. 404-429)
.
2015
Persistent link: https://www.econbiz.de/10011408887
Saved in:
6
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
Saved in:
7
Understanding transition performance during offshore IT outsourcing
Beulen, Erik
;
Tiwari, Vinay
;
Heck, Eric van
- In:
Strategic outsourcing : an International journal
4
(
2011
)
3
,
pp. 204-227
Persistent link: https://www.econbiz.de/10009425087
Saved in:
8
Impact of time demands of work on job satisfaction and turnover intention : software developers in offshore outsourced software development firms in Sri Lanka
Wickramasinghe, Vathsala
- In:
Strategic outsourcing : an International journal
3
(
2010
)
3
,
pp. 246-255
Persistent link: https://www.econbiz.de/10008810145
Saved in:
9
Field of dreams : building IT capabilities in rural America
Lacity, Mary Cecelia
;
Rottman, Joseph W.
;
Khan, Shaji
- In:
Strategic outsourcing : an International journal
3
(
2010
)
3
,
pp. 169-191
Persistent link: https://www.econbiz.de/10008810171
Saved in:
10
International service outsourcing : using offshore analytics to identify determinants of value-added outsourcing
Banerjee, Arindam
;
Williams, Scott A.
- In:
Strategic outsourcing : an International journal
2
(
2009
)
1
,
pp. 68-79
Persistent link: https://www.econbiz.de/10003917956
Saved in:
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