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~isPartOf:"The practice of outsourcing : from information systems to BPO and offshoring"
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Maximizing management performance and quality with service analytics
The practice of outsourcing : from information systems to BPO and offshoring
Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT
20
Information systems outsourcing : enduring themes, global challenges, and process opportunities
15
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
14
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
13
Information systems outsourcing : towards sustainable business value
12
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
12
Software-as-a-Service : Anbieterstrategien, Kundenbedürfnisse und Wertschöpfungsstrukturen
12
Managed Services : IT-Sourcing der nächsten Generation
8
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
6
Innovatives IT-Management : Management von IT und IT-gestütztes Management
6
Qualifizieren für eine global vernetzte Ökonomie : Vorreiter IT-Branche: Analysen, Erfolgsfaktoren, Best Practices
6
China's emerging outsourcing capabilities : the services challenge
5
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland
5
transformIT : optimale Geschäftsprozesse durch eine transformierende IT
5
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
Global outsourcing issues and trends
4
IT-Outsourcing : neue Herausforderungen im Zeitalter von Cloud Computing
4
Information systems and new applications in the service sector : models and methods
4
Innovative ICT industrial architecture in East Asia : offshoring of Japanese firms and challenges faced by East Asian economies
4
Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
4
Advanced outsourcing practice : rethinking ITO, BPO and cloud services
3
Consulting research : Unternehmensberatung aus wissenschaftlicher Perspektive
3
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
3
Export und Internationalisierung wissensintensiver Dienstleistungen
3
Managing outsourcing relationships
3
Outsourcing global services : knowledge, innovation and social capital
3
Strategisches IT-Management : Management von IT und IT-gestütztes Management
3
The Oxford handbook of offshoring and global employment
3
Advances in consulting research : recent findings and practical cases
2
Business Continuity Management in der Praxis : Mit Krisen professionell umgehen – erfolgreiche Konzepte und Fallbeispiele
2
Case studies on outsourcing trends ; Vol. 1
2
Die Stars im Mittelstand : Führung und Umsetzung entscheiden
2
Die moderne Finanzfunktion : Strategien, Organisationen und Prozesse
2
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
2
Erfolgreiches IT-Management in der Praxis : ein CIO-Leitfaden
2
Global outsourcing and offshoring : an integrated approach to theory and corporate strategy
2
Governing and managing knowledge in Asia
2
Handbuch IT-Management
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Organizational models for service delivery
Dasgupta, Gargi B.
;
Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
,
(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
Saved in:
2
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
Saved in:
3
A mashup-based approach to optimize human performance in IT service management
Santos, Carlos Raniery Paula dos
;
Granville, Lisandro …
- In:
Maximizing management performance and quality with …
,
(pp. 300-336)
.
2015
Persistent link: https://www.econbiz.de/10011408830
Saved in:
4
A service-oriented algebra for optimizing the management of service requests
Vaculín, Roman
;
Chee, Yi-Min
;
Oppenheim, Daniel V.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 337-365)
.
2015
Persistent link: https://www.econbiz.de/10011408879
Saved in:
5
Optimizing cloud storage management services
Alatorre, Gabriel
;
Gopisetty, Sandeep
;
Jadav, Divyesh
; …
- In:
Maximizing management performance and quality with …
,
(pp. 404-429)
.
2015
Persistent link: https://www.econbiz.de/10011408887
Saved in:
6
Outsourcing practice : the search for flexibility and control
Willcocks, Leslie
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 3-34)
.
2009
Persistent link: https://www.econbiz.de/10003860028
Saved in:
7
Realizing outsourcing expectations : incredible promises, credible outcomes
Lacity, Mary Cecelia
;
Hirschheim, Rudy A.
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 37-58)
.
2009
Persistent link: https://www.econbiz.de/10003860042
Saved in:
8
Contracting and relationships in IT outsourcing
Fitzgerald, Guy
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 59-78)
.
2009
Persistent link: https://www.econbiz.de/10003860048
Saved in:
9
Cooperative partnerships and IT outsourcing : from contractual obligation to strategic alliance?
Willcocks, Leslie
;
Choi, Chong
- In:
The practice of outsourcing : from information systems …
,
(pp. 79-96)
.
2009
Persistent link: https://www.econbiz.de/10003860053
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10
IT outsourcing in public sector contexts : researching risk and strategy
Willcocks, Leslie
;
Lacity, Mary Cecelia
;
Kern, Thomas
- In:
The practice of outsourcing : from information systems …
,
(pp. 123-158)
.
2009
Persistent link: https://www.econbiz.de/10003860061
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11
IT sourcing : examining the privatization option in public administration
Lacity, Mary Cecelia
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 159-186)
.
2009
Persistent link: https://www.econbiz.de/10003860064
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12
Analyzing IT outsourcing decisions : size, interdependency and risk
Currie, Wendy
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 187-212)
.
2009
Persistent link: https://www.econbiz.de/10003860065
Saved in:
13
Information technology insourcing : myths and realities
Hirschheim, Rudy A.
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 213-231)
.
2009
Persistent link: https://www.econbiz.de/10003860077
Saved in:
14
Contracts, control and "presentiation" in IT outsourcing
Kern, Thomas
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 232-263)
.
2009
Persistent link: https://www.econbiz.de/10003860081
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15
IT outsourcing configuration : defining and designing outsourcing arrangements
Cullen, Sara
;
Seddon, Peter
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 267-302)
.
2009
Persistent link: https://www.econbiz.de/10003860082
Saved in:
16
IT outsourcing success : a framework for assessing intentions and outcomes
Cullen, Sara
;
Seddon, Peter
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 303-338)
.
2009
Persistent link: https://www.econbiz.de/10003860084
Saved in:
17
Business process outsourcing : the promise of the enterprise partnership model
Feeny, David H.
;
Willcocks, Leslie
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 339-388)
.
2009
Persistent link: https://www.econbiz.de/10003860085
Saved in:
18
Outcomes from offshore outsourcing : evidence from a client's perspective
Rottman, Joseph
;
Lacity, Mary Cecelia
- In:
The practice of outsourcing : from information systems …
,
(pp. 389-444)
.
2009
Persistent link: https://www.econbiz.de/10003860090
Saved in:
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