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~isPartOf:"Maximizing management performance and quality with service analytics"
~person:"Agarwal, Shivali"
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Organizational models for service delivery
Dasgupta, Gargi B.
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Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
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(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
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