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~person:"Mason, Richard O."
~person:"Dammer, Arne"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
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The service productivity and quality challenge
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Global outsourcing of information processing services
Apte, Uday M.
;
Mason, Richard O.
- In:
The service productivity and quality challenge
,
(pp. 169-202)
.
1995
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