García, M.ª Soledad Aguirre; Castro, M.ª Gloria … - In: Cuadernos de Gestión 2 (2002) 2, pp. 27-49
In this paper, we explain and partially proof (with the analysis of some cases of Basque companies), that for the services companies, the quality and more especifically, the management of quality based on the principles of the philosophy of Total Quality Management, and gathered in models as...