Fleischmann, Moritz; van Nunen, van Nunen, J.A.E.E.; … - Erasmus Research Institute of Management (ERIM), … - 2002
Ever more companies are recognizing the benefits of closed-loop supply chains that integrate product returns into business operations. IBM has been among the pioneers seeking to unlock the value dormant in these resources. We report on a project exploiting product returns as a source of spare...