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~person:"Bruhn, Manfred"
~type_genre:"Aufsatz in Zeitschrift"
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Marketing : ZFP ; journal of research and management
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Mitarbeitende als Erlebnisprovider : theoretische Fundierung und empirische Untersuchung an einem Fallbeispiel
Bruhn, Manfred
;
Batt, Verena
- In:
Marketing : ZFP ; journal of research and management
33
(
2011
)
3
,
pp. 208-220
Persistent link: https://www.econbiz.de/10009271598
Saved in:
2
Dynamik von Kundenerwartungen im Dienstleistungsprozess : empirische Befunde eines experimentellen Designs zur Bildung und Wirkung von Erwartungen
Bruhn, Manfred
;
Richter, Mark
;
Georgi, Dominik
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
2
,
pp. 116-133
Persistent link: https://www.econbiz.de/10003318529
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