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~isPartOf:"The journal of services marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Palmer, Adrian"
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Consumer behaviour
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Palmer, Adrian
Sharma, Piyush
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The journal of services marketing
Managing service quality : MSQ ; an international journal
Journal of marketing management : MM
2
European Sport management quarterly : ESMQ
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
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ECONIS (ZBW)
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
2
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
3
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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