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~isPartOf:"The journal of services marketing"
~person:"Barnes, Donald C."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
3
Kundenzufriedenheit
3
Leistungsmotivation
3
Work engagement
3
Work motivation
3
Adaptability
2
Affective commitment
2
Arbeitskräfte
2
Arbeitsverhalten
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Arbeitszufriedenheit
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Broaden-and-build theory
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Career commitment
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Career development
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Employee retention
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Employees
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Employees attitudes
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Frontline employee
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Job satisfaction
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Karriereplanung
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Mitarbeiterbindung
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Service climate
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Service quality
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Work behaviour
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Workforce
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Arbeitspsychologie
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Beziehungsmarketing
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Briadeb-and-build theory
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Customer delight
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Customer service
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Emotion
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Frontline employees
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Kundenservice
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Organizational psychology
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Personality psychology
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Persönlichkeitspsychologie
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Psychological capital
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Relationship marketing
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Barnes, Donald C.
Sharma, Piyush
7
Collier, Joel E.
3
Klaus, Philipp
3
Palmer, Adrian
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Zhan, Wu
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Aksoy, Lerzan
2
Basso, Kenny
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Benoit, Sabine
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Brady, Michael K.
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Lin, Binshan
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Medler-Liraz, Hana
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Seger-Guttmann, Tali
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Su, Yong
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Voorhees, Clay M.
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Abney, Alexandra K.
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Ahmad, Hassan
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Akamavi, Raphaël K.
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The journal of services marketing
Journal of business research : JBR
2
Journal of marketing theory and practice
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
2
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
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