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~isPartOf:"The journal of services marketing"
~person:"Matos, Celso Augusto de"
~person:"McColl-Kennedy, Janet R."
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Search: subject_exact:"Käuferzufriedenheit"
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Customer satisfaction
4
Dienstleistungsqualität
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Kundenzufriedenheit
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Beschwerdemanagement
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Beziehungsmarketing
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Matos, Celso Augusto de
McColl-Kennedy, Janet R.
Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
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The journal of services marketing
Journal of service research : JSR
4
Journal of business research : JBR
3
Business horizons
1
California management review
1
European journal of marketing : EJM
1
International journal of services technology and management : IJSTM
1
Journal of consumer marketing
1
Journal of electronic commerce research : JECR
1
Journal of service management
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Journal of service research
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The international journal of bank marketing : IJBM
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The service industries journal
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ECONIS (ZBW)
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1
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
4
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de
;
Rossi, Carlos Alberto Vargas
; …
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Saved in:
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