//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~person:"Kwan, Ho Kwong"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"KPI (Key performance indicator)"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Performance measurement
2
Performance-Messung
2
Service quality
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Customer service
1
Dienstleistungssektor
1
Emotion
1
Emotional exhaustion
1
Familie
1
Familienunternehmen
1
Family
1
Family business
1
Family centrality
1
Family ostracism
1
Gossip
1
Internal communication
1
Interne Kommunikation
1
Job satisfaction
1
Kundenservice
1
Proactive customer service performance
1
Service industry
1
Work behaviour
1
harmonious passion
1
job social support
1
proactive service performance
1
主动服务绩效
1
和谐激情
1
社会支持
1
职场谣言
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Kwan, Ho Kwong
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Galetzka, Mirjam
2
Ha Nam Khanh, Giao
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
2
Jolly, Phillip M.
2
Jones, Howard
2
Karatzas, Antonios
2
Kashif Hussain
2
Knechel, W. Robert
2
Ladhari, Riadh
2
Lai, Ivan K. W.
2
Li, Weiwen
2
Liu, Yi-de
2
Martinez, Jose Vicente
2
Nehme, Rabih
2
Ozcan, Yasar A.
2
more ...
less ...
Published in...
All
Asia Pacific journal of management
1
The service industries journal
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Family ostracism and proactive customer service performance : an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
2
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->