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~type:"article"
~person:"Roy, Martin"
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Search: subject_exact:"Konfliktregelung"
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Roy, Martin
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Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
Journal of marketing management : MM
27
(
2011
)
7/8
,
pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
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Customers acting badly : evidence from the hospitality industry
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1034-1042
Persistent link: https://www.econbiz.de/10009270603
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