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~isPartOf:"Journal of business research : JBR"
~person:"Cruz-Ros, Sonia"
~subject:"Customer satisfaction"
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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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