//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Wirtz, Jochen"
~subject:"Singapore Airlines"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Singapore Airlines
Customer service
10
Kundenservice
10
Dienstleistungsqualität
5
Robot
5
Roboter
5
Service quality
5
Dienstleistung
4
Dienstleistungssektor
4
Service industry
4
Services
4
Service robots
3
AI
2
Airline
2
Artificial intelligence
2
Competitive strategy
2
Cost management
2
Customer satisfaction
2
Digitization
2
Fluggesellschaft
2
Kostenmanagement
2
Kundenzufriedenheit
2
Künstliche Intelligenz
2
Singapore
2
Singapur
2
Wettbewerbsstrategie
2
service robot
2
Agency
1
Automation
1
Automatisierung
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Business process management
1
Business-to-business marketing
1
Complaint management
1
Consumer behaviour
1
Corporate digital responsibility
1
Cost-effective service excellence
1
Digital
1
Digital goods
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
German
1
English
1
Author
All
Wirtz, Jochen
Heracleous, Loizos
2
Published in...
All
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Saved in:
2
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->