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subject:"Customer satisfaction"
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Search: subject_exact:"Kundenabwanderung"
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Customer satisfaction
Customer recovery
35
Kundenrückgewinnung
35
Beziehungsmarketing
8
Deutschland
8
Germany
8
Kundenbindung
8
Relationship marketing
7
Kundenmanagement
6
Consumer behaviour
5
Konsumentenverhalten
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Customer retention
4
Kundendaten
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Beschwerdemanagement
3
Complaint management
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Corporate policy
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Customer analysis
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Customer data
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Einzelhandel
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Kundenanalyse
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Kundenzufriedenheit
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Kundenabwanderung
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Kundentreue
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Köhler, Thorsten
1
Mandl, Leonhard
1
Prebensen, Nina K.
1
Svendsen, Gunnvald B.
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European journal of marketing : EJM
1
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
1
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ECONIS (ZBW)
3
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
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2
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
3
Präventionsmaßnahmen des Beschwerdemanagements gegen Kundenabwanderung : die Beschwerdeabteilung als wirksames Churn-Management
Köhler, Thorsten
- In:
Kundenabwanderung : Früherkennung, Prävention, …
,
(pp. 313-329)
.
2009
Persistent link: https://www.econbiz.de/10003887087
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