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~isPartOf:"Journal of the Academy of Marketing Science"
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Customer analysis
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Kundenanalyse
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Journal of the Academy of Marketing Science
SpringerLink / Bücher
20
Kundenkenntnis im Handel : Ausprägungen, Herkunft und Wirkungen
8
The international review of retail, distribution and consumer research
7
The service industries journal
7
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
5
Fixed revenue accounting : a new management accounting framework
5
Jahrbuch der Absatz- und Verbrauchsforschung
5
Journal of business research : JBR
5
Springer eBook Collection
5
Die Bank
4
Journal of retailing and consumer services
4
Journal of targeting, measurement and analysis for marketing
4
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
4
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
4
essentials
4
E-marketing ; Vol. 1
3
Europäische Hochschulschriften / 5
3
Fuzzy methods for customer relationship management and marketing : applications and classifications
3
Gabler-Edition Wissenschaft
3
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
Harvard-Business-Manager : das Wissen der Besten
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of electronic customer relationship management : IJECRM
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business economics : JBE
3
Journal of retailing
3
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
3
Marketing letters : a journal of research in marketing
3
NBER working paper series
3
Regensburger Diskussionsbeiträge zur Wirtschaftswissenschaft
3
Research
3
Schriften zum innovativen Marketing
3
Springer eBook Collection / Business and Economics
3
Trends im Firmenkundengeschäft in Kreditinstituten
3
Wissen, Vernetzung, Virtualisierung : liber amicorum zum 65. Geburtstag von Udo Winand
3
Advanced technologies management for retailing : frameworks and cases
2
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
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It's not easy being green : the effects of attribute tradeoffs on green product preference and choice
Olson, Erik L.
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10009736680
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2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
3
The effect of incidental affect on preference for the status quo
Yen, HsiuJu Rebecca
;
Chuang, Shih-chieh
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 522-537
Persistent link: https://www.econbiz.de/10003800591
Saved in:
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