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~subject:"Dienstleistungsmanagement"
~accessRights:"restricted"
~person:"Ling, Qian"
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Dienstleistungsmanagement
Arbeitsverhalten
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Customer service
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Dienstleistungsqualität
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Hotel industry
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Hotellerie
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Service quality
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Employee psychological service climate
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Employee service-oriented behaviors
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Ling, Qian
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International journal of hospitality management
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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