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~subject:"Fluggesellschaft"
~person:"Hanisch, Thorsten"
~person:"Lin, Zhibin"
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Fluggesellschaft
Beziehungsmarketing
3
Kundenbindungsprogramm
3
Loyalty program
3
Relationship marketing
3
Airline
2
Dienstleistungsqualität
2
Service quality
2
Air passenger transport
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Air transport
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Airline attributes
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Airline loyalty
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Business process management
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Business travel
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Business travelers
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China
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Consumer behaviour
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Customer experience
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Deutsche Lufthansa <Köln>
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Deutschland
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Einzelhandel
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Frequent flyer program
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Germany
1
Geschäftsreisen
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Konsumentenverhalten
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Kundenzufriedenheit
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Loyalty
1
Loyalty programme
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Luftverkehr
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Passagierluftverkehr
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Prozessmanagement
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Retail trade
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Hanisch, Thorsten
Lin, Zhibin
Behrens, Christiaan
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Kjellberg, Hans
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BPM Best Practice : wie führende Unternehmen ihre Geschäftsprozesse managen
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
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Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias
;
Lin, Zhibin
- In:
Transportation research / E : an international journal
71
(
2014
),
pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
Saved in:
2
Miles & More : Prozessmanagement im weltweiten Kundenservice
Gesing, Thomas
;
Hanisch, Thorsten
;
Wichtrup, Sven
- In:
BPM Best Practice : wie führende Unternehmen ihre …
,
(pp. 155-172)
.
2011
Persistent link: https://www.econbiz.de/10008990602
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