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~subject:"Fluggesellschaft"
~person:"Mattila, Anna S."
~person:"Estes, Zachary"
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Search: subject_exact:"Kundenbindungsprogramm"
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Fluggesellschaft
Kundenbindungsprogramm
8
Loyalty program
8
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
7
Customer satisfaction
5
Kundenzufriedenheit
5
Airline
2
Dienstleistungsqualität
2
Loyalty reward programs
2
Service quality
2
Social status
2
Sozialer Status
2
loyalty reward program
2
Beschwerdemanagement
1
Compensation system
1
Complaint management
1
Construal level
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cumulative satisfaction
1
Customer engaged behavior
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Delight
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Discrete emotions
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Donations
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Emotion
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Experiment
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Experimental design
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Food retailing
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Fundraising
1
Italien
1
Italy
1
Lebensmitteleinzelhandel
1
Loyalty reward program
1
Product differentiation
1
Produktdifferenzierung
1
Prosociality
1
Recovery compensation
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Mattila, Anna S.
Estes, Zachary
Behrens, Christiaan
2
Boer, Evert R. de
2
Kjellberg, Hans
2
Agostini, Claudio A.
1
Appelmann, Eva
1
Araujo, Luis
1
Arbore, Alessandro
1
Castillo-Manzano, José I.
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Espino, Raquel
1
Farhana, Saraj
1
Gesing, Thomas
1
Gudmundsson, Sveinn Vidar
1
Hanisch, Thorsten
1
Hauschild, Ulrich
1
Hilverkus, Sascia
1
Hossain, Muhammed Zakir
1
Huber, Frank
1
Hwang, Yoo Hee
1
Inostroza, Diego
1
Jong, Gerben de
1
Kibria, Habiba
1
Kim, Su Jung
1
Lee, Craig
1
Lemon, Katherine N.
1
Lin, Zhibin
1
Lovelock, Brent
1
López-Valpuesta, Lourdes
1
Malthouse, Edward C.
1
Martín, Juan Carlos
1
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1
Meyer-Waarden, Lars
1
Minazzi, Roberta
1
Monsch, Gianrico
1
Nadal Reales, Celia
1
O'Connell, John F.
1
Ommeren, Jos van
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Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
2
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Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
2
Loyalty program structure and consumers' perceptions of status : feeling special in a grocery store?
Arbore, Alessandro
;
Estes, Zachary
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 439-444
Persistent link: https://www.econbiz.de/10009768993
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