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~subject:"Emotion"
~isPartOf:"The Cornell hospitality quarterly"
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Emotion
Customer service
7
Dienstleistungsqualität
7
Kundenservice
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Service quality
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Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
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Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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service encounter
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Arbeitsverhalten
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Arbeitszufriedenheit
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Hospitality industry
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Job satisfaction
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Krankenhaus
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customer satisfaction
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discrimination
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Griessmair, Michele
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Han, Spring H.
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Ma, Emily Jintao
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Masuda, Hisashi
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Qu, Hailin
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Wang, Yao-Chin
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The Cornell hospitality quarterly
International journal of hospitality management
14
Journal of retailing and consumer services
12
The journal of services marketing
9
International journal of contemporary hospitality management
7
Academy of Management journal : AMJ
5
Journal of business research : JBR
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Personnel psychology : a journal of applied research
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of quality and service sciences
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
Journal of management : JOM
2
Journal of service theory and practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Markenkommunikation und Beziehungsmarketing
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
The service industries journal
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
Administrative Sciences : open access journal
1
Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Applying predictive analytics within the service sector
1
Asia Pacific journal of management
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Baltic journal of management : BJM
1
Business horizons
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
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Consumer behavior review : CBR
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Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
2
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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