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~subject:"Emotion"
~subject:"Online-Handel"
~person:"Barnes, Donald C."
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Emotion
Online-Handel
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Customer delight
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Dienstleistungsqualität
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Adaptability
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Event marketing
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Idiosyncratic service experience
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Jealousy
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Jox
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Leistungsmotivation
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Barnes, Donald C.
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
Bijmolt, Tammo H. A.
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Folse, Judith Anne Garretson
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Lohmann, Katja
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Shi, Junqi
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Walsh, Gianfranco
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Wang, Mo
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Zhang, Han
3
Ashforth, Blake E.
2
Baker, Thomas L.
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Bauer, Hans H.
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Black, William C.
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Chaker, Nawar N.
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Cheshin, Arik
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Collier, Joel E.
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Deges, Frank
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2
Han, Su-Jin
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Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
The journal of services marketing
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ECONIS (ZBW)
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
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