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Customer service
6
Kundenservice
6
E-commerce
2
Electronic Commerce
2
Tourenplanung
2
Vehicle routing problem
2
Aircraft
1
Attended home delivery
1
Concurrency control
1
Dienstleistungsqualität
1
Dynamic programming
1
Dynamische Optimierung
1
Ersatzteil
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Food retailing
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Innovation
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Intertemporal choice
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Intertemporale Entscheidung
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Lagermanagement
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Lebensmitteleinzelhandel
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Lieferantenmanagement
1
Luftfahrzeug
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Online retailing
1
Online-Handel
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Rundreiseproblem
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Salespeople
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Service quality
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Social capital
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Sozialkapital
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Spare parts
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Supplier relationship management
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Target group
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Time Slot Management
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Travelling salesman problem
1
Verkaufspersonal
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Waiting time
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Warehouse management
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Agatz, Niels
3
Axsäter, Sven
1
Bagozzi, Richard P.
1
Belschak, Frank
1
Bouman, Paul
1
Campbell, Ann
1
Fleischmann, Moritz
1
Gabor, Adriana F.
1
Hesselink, Martijn Willem
1
Iwaarden, Jos van
1
Savelsbergh, Martin
1
Schmidt, Marie
1
Spliet, Remy
1
Verbeke, Willem J. M. I.
1
Visser, Thomas R.
1
Wiele, Ton van der
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Wuyts, Stefan
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Yang, Guangyuan
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Erasmus Research Institute of Management
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ERIM report series research in management
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
6
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1
Simultaneous customer interaction in online booking systems for attended home delivery
Visser, Thomas R.
;
Agatz, Niels
;
Spliet, Remy
-
2019
Persistent link: https://www.econbiz.de/10012126208
Saved in:
2
Optimization approaches for the traveling salesman problem with drone
Agatz, Niels
;
Bouman, Paul
;
Schmidt, Marie
-
2015
Persistent link: https://www.econbiz.de/10011342664
Saved in:
3
Comparison of two methods for customer differentiation
Gabor, Adriana F.
;
Yang, Guangyuan
;
Axsäter, Sven
-
2014
Persistent link: https://www.econbiz.de/10010246716
Saved in:
4
Time slot management in attended home delivery
Agatz, Niels
;
Campbell, Ann
;
Fleischmann, Moritz
; …
-
2008
Persistent link: https://www.econbiz.de/10003719982
Saved in:
5
Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359794
Saved in:
6
Account managers creation of social capital : communal and instrumental investments and performance implications
Verbeke, Willem J. M. I.
;
Belschak, Frank
;
Wuyts, Stefan
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001921528
Saved in:
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