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subject:"Dienstleistungsqualität"
~isPartOf:"Journal of customer behaviour"
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Dienstleistungsqualität
Customer value
7
Kundenwert
7
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Großbritannien
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Salespeople
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Service quality
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United Kingdom
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Verkaufspersonal
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2007
1
Arzneimittel
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Capital goods
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Case study
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Commitment
1
Consumer attitudes
1
Customer behaviour
1
Customer satisfaction
1
Customer service
1
Customer service experience
1
Deutschland
1
Distance selling
1
Distanzhandel
1
Emotion
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Germany
1
Human-Computer Interaction (HCI)
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Investitionsgüter
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Kundenservice
1
Kundenzufriedenheit
1
Meta-Analyse
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Meta-analysis
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Mobile Anwendung
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Mobile application
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Mobile communications
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Mobile phone
1
Mobile service
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Ervasti, Mari
1
Helkkula, Anu
1
Kelleher, Carol
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Journal of customer behaviour
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
1
Business / Economics
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Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
2
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
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