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subject:"Dienstleistungsqualität"
~person:"Chon, Kaye"
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Dienstleistungsqualität
Beziehungsmarketing
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Contactless service
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Customer satisfaction
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Kundenwert
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Chon, Kaye
Geruso, Michael
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Prinz, Daniel
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Layton, Timothy J.
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Del Chiappa, Giacomo
3
Guo, Lin
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Le Nguyen Hau
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McColl-Kennedy, Janet R.
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Pham Ngoc Thuy
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Sesé, F. Javier
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Tang, Chuanyi
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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El-Adly, Mohammed Ismail
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Gil Saura, Irene
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Guth, Clemens
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Hallikas, Jukka
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Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
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Hogan, Suellen J.
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Immonen, Mika
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International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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