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subject:"Dienstleistungsqualität"
~person:"Del Chiappa, Giacomo"
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Dienstleistungsqualität
Beziehungsmarketing
4
Customer value
4
Kundenwert
4
Relationship marketing
4
Betriebliche Wertschöpfung
3
Customer satisfaction
3
Kundenzufriedenheit
3
Service quality
3
Value creation
3
Consumer behaviour
2
Ethiopia
2
Konsumentenverhalten
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Loyalty
2
Perceived value
2
Satisfaction
2
Value dimensions
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Äthiopien
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Causal model
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Causality analysis
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Construct validity
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Extrinsic vs. intrinsic values
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Higher-order measures
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Hospitality
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Hotel industry
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Hotellerie
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Intrinsic dimensions of value
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Measurement
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Messung
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Performance measurement
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Performance-Messung
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Service value
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consumer value
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dynamicity
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hotels
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loyalty
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satisfaction
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value co-creation
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Del Chiappa, Giacomo
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Guo, Lin
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Sesé, F. Javier
3
Tang, Chuanyi
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
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Immonen, Mika
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Ingelsson, Pernilla
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Itani, Omar S.
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Iyer, Pramod
2
Melero-Polo, Iguácel
2
Mikkonen, Karri
2
Mostafa Rasoolimanesh, S.
2
Nätti, Satu
2
Osei-Frimpong, Kofi
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Owusu-Frimpong, Nana
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
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Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
2
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
3
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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