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~person:"Töpfer, Armin"
~subject:"Customer satisfaction"
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Steigerung der Kundenzufriedenheit und Kundenbindung durch Lean Six Sigma-Projekte
Töpfer, Armin
;
Günther, Swen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 975-994)
.
2008
Persistent link: https://www.econbiz.de/10003708794
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