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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of services technology and management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Cosmetics
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Konsumentenverhalten
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Kosmetik
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Customer satisfaction
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Dienstleistungsqualität
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cosmetics shop
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country image
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electronic word-of-mouth
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purchase intention
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rich knowledge customers
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service quality
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of services technology and management
Journal of Asian finance, economics and business : JAFEB
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Journal of Islamic marketing
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Journal of fashion marketing and management
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Journal of global fashion marketing : JGfM
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
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2
Perceived service quality and self-concept influences on consumer attitude and purchase process : a comparison between physical and internet channels
Wu, Shwu-ing
;
Chan, Hsiu-ju
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 43-62
Persistent link: https://www.econbiz.de/10008986651
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