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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of services technology and management
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Perceived service quality and self-concept influences on consumer attitude and purchase process : a comparison between physical and internet channels
Wu, Shwu-ing
;
Chan, Hsiu-ju
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 43-62
Persistent link: https://www.econbiz.de/10008986651
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