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~isPartOf:"International journal of physical distribution & logistics management : IJPD & LM"
~person:"Boone, Christopher A."
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
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Consumer behaviour
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Consumer loyalty
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Consumer satisfaction
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Customer satisfaction
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Dienstleistungsqualität
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Einzelhandel
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Konsumentenverhalten
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Kundenzufriedenheit
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Logistics
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Logistics provider
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Logistics service quality
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Logistik
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Logistikdienstleister
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Omni-channel
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Quality management
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Qualitätsmanagement
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Retail trade
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Service quality
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International journal of physical distribution & logistics management : IJPD & LM
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Investigating logistics service quality in omni-channel retailing
Murfield, Monique L. Ueltschy
;
Boone, Christopher A.
; …
- In:
International journal of physical distribution & …
47
(
2017
)
4
,
pp. 263-296
Persistent link: https://www.econbiz.de/10011648200
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