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~subject:"Hotel industry"
~isPartOf:"Service business"
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Hotel industry
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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4
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English
4
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Dick, Gavin
1
Gil Saura, Irene
1
Heras-Saizarbitoria, Iñaki
1
Kim, Soo Young
1
Ma, Mu-Lan
1
Moliner-Velázquez, Beatriz
1
Ruiz-Molina, Maria-Eugenia
1
Tari, Juan José
1
Wang, Kuo-Yan
1
Yu, Jing
1
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Published in...
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Service business
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
The Cornell hospitality quarterly
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
Journal of Asian finance, economics and business : JAFEB
3
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ECONIS (ZBW)
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1
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
2
Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young
- In:
Service business
12
(
2018
)
3
,
pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
Saved in:
3
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
4
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
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