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~subject:"Hotel industry"
~person:"Fong, Lawrence Hoc Nang"
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Hotel industry
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Hotellerie
3
Beziehungsmarketing
2
Gambling
2
Glücksspiel
2
Relationship marketing
2
Accommodation experience
1
Actual personalization
1
Behavioral intentions
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Casino
1
Complaint management
1
Computerspiel
1
Critical incident technique
1
Customer service
1
Dauer
1
Duration
1
Dysfunctional customer behaviour
1
Emotion
1
Emotional experiences
1
Experiment
1
Game theory
1
Gaming
1
Gastgewerbe
1
Gratitude
1
Grounded Theory
1
Grounded theory
1
Holiday behaviour
1
Hospital
1
Hospitality
1
Hospitality industry
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Hotel
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Fong, Lawrence Hoc Nang
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Sparks, Beverley
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fongsuwan, Wanno
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Huan, Tzung-cheng
3
Kim, Jong Min
3
Kuo, Chun-min
3
Ladhari, Riadh
3
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International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
3
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
3
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
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