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person:"Baumbach, Michael"
~person:"Miao, Li"
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Customer service
9
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9
Consumer behaviour
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Dienstleistungsqualität
6
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Customer satisfaction
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Baumbach, Michael
Miao, Li
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
13
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Gelbrich, Katja
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Gustafsson, Anders
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
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Kumar, Anuj
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Nüttgens, Markus
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Walsh, Gianfranco
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Barnes, Donald C.
7
Bliemel, Friedhelm
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Fassott, Georg
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Gouthier, Matthias
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Helmke, Stefan
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McColl-Kennedy, Janet R.
7
Netessine, Serguei
7
Schlicker, Michael
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Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Bowen, David E.
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Collier, Joel E.
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Dangelmaier, Wilhelm
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Dixon, Matthew
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Ellinger, Alexander E.
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Groth, Markus
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Gruber, Thorsten
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Luczak, Holger
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International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Pocket-Power
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The journal of services marketing
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ECONIS (ZBW)
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
4
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
5
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
8
After-sales-Management : Marketing - Logistik - Organisation
Baumbach, Michael
;
Stampfl, Alexander T.
-
2002
Persistent link: https://www.econbiz.de/10001645198
Saved in:
9
After-Sales-Management im Maschinen- und Anlagenbau
Baumbach, Michael
-
1998
Persistent link: https://www.econbiz.de/10000669826
Saved in:
10
After-Sales-Management im Maschinen- und Anlagenbau
Baumbach, Michael
-
1998
Persistent link: https://www.econbiz.de/10000992128
Saved in:
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