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~subject:"Vergleich"
~subject:"Innovation"
~isPartOf:"The service industries journal"
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Vergleich
Innovation
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
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Consumer behaviour
10
Konsumentenverhalten
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Performance measurement
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Performance-Messung
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Financial services
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Finanzdienstleistung
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AHP approach
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AHP-Verfahren
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E-commerce
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Electronic Commerce
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Firm performance
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Fuzzy sets
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Fuzzy-Set-Theorie
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Reisevermittler
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Travel agency
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Unternehmenserfolg
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Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
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Beschwerdemanagement
4
Competitive advantage
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Complaint management
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Customer value
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Chang, Hung-fan
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Luo, Chih-ming Arthur
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Su, Chi-hung
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Tu, Chiayu
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Yang, Ching-Chow
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Yang, Suechin
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Yang, Szu-chi
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The service industries journal
Technological forecasting & social change : an international journal
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Innovation: organization & management : IOM
5
Review of Pacific Basin financial markets and policies
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
International journal of hospitality management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asian economic journal : journal of the East Asian Economic Association
3
International business and economics research journal
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Seoul journal of economics
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asia Pacific journal of marketing and logistics
2
Asian Pacific economic literature
2
CASE paper
2
Chinese management studies : CMS
2
Discussion paper / the Institute of Economics, Academia Sinica
2
Discussion paper series / A / Institute of Economic Research
2
Economic development and cultural change
2
Edward Elgar E-Book Archive
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ECONIS (ZBW)
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"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
2
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
3
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
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