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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Journal of hospitality marketing & management
International journal of economic perspectives : IJEP
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Ekonomia : the journal of the Cyprus Economic Society
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International journal of social economics
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Looking into the future of Cyprus-EU relations
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Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H.
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
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