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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Electronic Banking
8
Electronic banking
8
Customer satisfaction
6
Dienstleistungsqualität
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Kundenzufriedenheit
6
Service quality
6
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
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customer loyalty
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customer satisfaction
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ISO 9001
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Casadesús, Martí
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Chen, Rai-fu
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Hsiao, Ju-ling
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Hu, Zuohao
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Hwang, Hsin-ginn
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Liang, Chih-Chin
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Reklitis, Panagiotis
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Rong, Chen
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The international journal of bank marketing : IJBM
63
International journal of electronic finance : IJEF
61
International Journal of Electronic Finance
48
Journal of payments strategy & systems
48
Journal of digital banking
43
Journal of financial services marketing : JFSM
35
International journal of business information systems : IJBIS
34
International journal of bank marketing
32
Die Bank
31
Journal of financial services marketing
27
NBER working paper series
21
SpringerLink / Bücher
20
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
19
Journal of retailing and consumer services
19
Journal of business research : JBR
18
Journal of banking & finance
17
The IUP journal of bank management : IJBM
17
AGDI working paper
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of Asian finance, economics and business : JAFEB
14
The service industries journal
14
Online banking security measures and data protection
13
Aspekte der Digitalisierung in Banken
12
Cogent business & management
12
Finance India : the quarterly journal of Indian Institute of Finance
12
Finance research letters
12
Global business review
12
International journal of economics and finance
12
International journal of economics and financial issues : IJEFI
12
NBER Working Paper
12
Springer eBook Collection
12
Technological forecasting & social change : an international journal
12
Banking and information technology : BIT ; a strategic report for top management
11
Financial innovation : FIN
11
Gabler Edition Wissenschaft
11
International journal of business innovation and research
11
International journal of services and operations management
11
Management Handbuch eBanking
11
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
11
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ECONIS (ZBW)
8
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
5
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
6
Measuring customer satisfaction of Internet banking in Taiwan : scale development and validation
Chen, Rai-fu
;
Hsiao, Ju-ling
;
Hwang, Hsin-ginn
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 749-767
Persistent link: https://www.econbiz.de/10009625479
Saved in:
7
Determinants of online service satisfaction and their impacts on behavioural intentions
Zeng, Fue
;
Hu, Zuohao
;
Rong, Chen
;
Yang, Zhilin
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 953-969
Persistent link: https://www.econbiz.de/10003921601
Saved in:
8
Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Reklitis, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
Saved in:
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