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subject:"Relationship marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Relationship marketing
Electronic Banking
8
Electronic banking
8
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Beziehungsmarketing
4
Consumer behaviour
3
E-commerce
3
Electronic Commerce
3
Konsumentenverhalten
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Internet
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Quality management
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Qualitätsmanagement
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Taiwan
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customer loyalty
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customer satisfaction
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Beschwerdemanagement
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Complaint management
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Customer service
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Data security
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Datensicherheit
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Digitale Dienste
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Ethiopia
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Factor analysis
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Faktorenanalyse
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Greece
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Griechenland
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ISO 9001
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Impact assessment
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Internet banking
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Kundenservice
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Online retailing
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Online-Handel
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Portugal
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Spain
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Spanien
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Standardisierung
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Standardization
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Casadesús, Martí
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Marimon, Frederic
3
Petnji Yaya, Luc Honore
3
Liang, Chih-Chin
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Wu, Pei-Ching
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The international journal of bank marketing : IJBM
11
Journal of financial services marketing : JFSM
8
International journal of bank marketing
6
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of central banking theory and practice
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
2
The IUP journal of bank management : IJBM
2
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ECONIS (ZBW)
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
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